Refund Policy

This is the refund policy for subscriptions bought on cs2pickside.com. It forms part of our Terms of Service and uses the same words with the same meanings.

Payments are taken by Whop, which acts as merchant of record for the sale. A refund we agree is returned through Whop to the payment method you paid with; we cannot send it anywhere else, and we cannot pay it in another form.

The version of this policy in force on the day a payment was taken is the one that applies to that payment. The current version and its date are printed at the top of this page.

Some forecasts are published without a paywall, and the accuracy record — including every pick we got wrong — is open to everyone, paying or not. That record is the part you need in order to judge whether the rest is worth anything.

Where a free trial is offered, it runs for the number of days shown before you enter a payment method, nothing is charged during it, the date it ends and the switch that stops it are shown in your account throughout, and turning renewal off before it ends costs you nothing.

This is deliberate, and it is the reason the rule in the next section is what it is.

Subscription fees are not refundable once the billing period they pay for has started and access has been opened.

Cancelling is not a refund. Turning renewal off stops the next charge and leaves your access open until the end of the period you have already paid for. In particular, we do not refund:

• a period you cancelled part-way through, in whole or in part;
• days you did not use, or a period in which you did not sign in;
• a renewal you meant to cancel and did not, where the renewal date and the switch that stops it were both shown in your account;
• the first payment after a free trial you did not turn off — the date it ended, and the switch that would have stopped it, were shown in your account throughout the trial;
• a subscription you are unhappy with because a pick was wrong, because our accuracy record moved, because our confidence scale changed, or because you disagree with the analysis;
• a period in which we published fewer forecasts than you expected, or none, because the schedule was quiet, matches were postponed or an event had not started — that is normal service, and the Terms say so in section 11;
• access closed because the rules in section 6 of the Terms were broken.

None of this removes a right your own consumer law gives you and does not allow us to exclude. Where such a right applies, it applies.

We refund, without argument, where:

• you were charged twice for the same period;
• you were charged after your cancellation had already taken effect;
• access was never opened for the period you paid for, and we cannot put that right within a reasonable time;
• your payment came from a country in which we do not sell — we cancel the subscription, return the payment and close the access whether or not you ask us to;
• your payment method was used without your permission: tell us and we return the payment and close the account;
• we closed your account for a reason that is not your fault, or we stopped offering the service, in which case we return the unused part of the period you paid for;
• the mandatory law that applies to you requires it.

A refund under this section ends access for the period refunded. Where only part of a period is refunded, access ends on the date the refund is agreed.

We may also refund a case that falls outside this list where we think it deserves it. Doing so once creates no right to it again, for you or for anyone else.

Distance-selling law gives you 14 days to withdraw from a contract for digital content or a digital service — unless you have asked for performance to begin immediately and acknowledged that you lose the right once it has.

A subscription here begins immediately: access opens as soon as the payment is confirmed. That is stated before you pay, and by subscribing you request immediate performance and acknowledge that the right of withdrawal ends once access is open. The same clause appears in section 9 of the Terms.

Where the right does still apply and you exercise it within 14 days of the contract, we refund what you paid, less an amount in proportion to the access already provided.

We do not treat that acknowledgement as a way to refuse what the law requires. If you believe you have a statutory right to a refund, tell us which one and we will answer on its merits rather than by quoting this policy back at you.

If the law of the country you live in gives you a stronger right to a refund than this policy does, that law applies to you and nothing here restricts it.

Write to [email protected] from the email address on the account, and tell us the date of the charge, the amount, and what happened. That is the whole process — there is no form.

We reply within three business days and decide within 14 days of having what we need to decide. If the answer is no, we say why.

A refund we agree goes back to the payment method you used. How long it then takes is the bank’s, not ours: usually five to ten business days.

Tax collected on a sale is returned with the refund where the law allows it. We do not refund tax separately from the payment it was charged on.

If you think a charge is wrong, write to us before you contact your bank. We answer, and where we agree we return the payment — which is faster for you than a dispute and cheaper for us than one.

A chargeback filed without first raising it with us and allowing us seven days to answer is a material breach of the Terms of Service. We may close the account immediately and refuse you a further one, permanently.

We defend chargebacks we believe to be wrong, using the records we keep: when the account was created, when and against which version the Terms were accepted, the days on which the account was used, and every payment taken. Where a chargeback is filed in breach of the clause above and is not decided in your favour on its merits, you remain liable for the amount, our payment provider’s fee and our reasonable costs of recovery, and we may set that off against any refund we owe you. The full clause is section 10 of the Terms.

A genuinely unauthorised charge is a different thing entirely: tell us and tell your bank, and we return it and close the account so that it cannot happen again.

We may change this policy. The version in force when you paid governs that payment, so a change never reaches backwards into a purchase already made.

How a change takes effect for future purchases and renewals is set out in section 16 of the Terms.

Write to [email protected]. Your email reaches a person, and the reply comes from the same address.